Shipping policy

Shipping Policy

At Ellytime, we are committed to delivering your pre-owned luxury timepiece in a secure and efficient manner.

Shipping Method

All orders are shipped via express courier services to ensure safe and timely delivery.

We reserve the full right to select the shipping carrier based on the destination country, logistics availability, and operational considerations. The chosen courier may vary depending on the location of the customer.

Processing Time

Orders are processed within a reasonable timeframe after full payment confirmation. Processing times may vary depending on order verification and operational factors.

Delivery Time

Estimated delivery time is 7–14 business days.

In certain circumstances, delivery may take up to 21 days, depending on:

International logistics conditions
Customs procedures
Global or regional disruptions, including geopolitical situations (such as those affecting the Middle East)
Carrier-related delays beyond our control

These timeframes are estimates and are not guaranteed.

Shipping Responsibility

Once an order has been shipped:

The risk of loss and responsibility transfers to the customer
Ellytime is not responsible for delays, damages, or losses caused by shipping carriers or external factors

Customers are responsible for providing accurate shipping information. Any errors in the address may result in delays or failed delivery.

Customs & Duties

International orders may be subject to customs duties, taxes, or import fees. These charges are the sole responsibility of the customer.

Ellytime has no control over these charges and cannot predict their amount.

Order Issues

If you experience any issues with your shipment, please contact us. While we will assist where possible, we do not guarantee resolution for matters outside of our direct control.